Improve the performance of your program installation

Use the full performance of your program with the optimal set-up. We have listed the essential points here for you and your IT service provider.

1. Check system requirements and settings

Check whether your IT equipment meets the system requirements:

• System Requirements
  • Client/Single-user PCs
  • Server
  • Network and internet connection

2. Update the dongle driver

For optimal performance, the dongle driver must be installed on all devices that use the program. Follow the instructions in the following article:

• Dongle configuration

3. Configure settings for server dongle

If you are using a server dongle, check the following settings:

• Server USB dongle

4. Check program directories

On the following pages you will find tips regarding the program directories:

• Program directory name
• Application file
• Temporary directory
• Network sharing and Windows permissions

5. Optimise the settings of the antivirus software

The classification as "secure" ensures the necessary program stability in everyday work and optimises the performance of the program. We have summarised the settings for you in the following article:

• Antivirus software settings
• Firewall settings

6. Regular data backup

Back up the program directory including all subdirectories regularly, for example with a professional backup solution.

A regular data backup helps our team to be able to act as quickly and flexibly as possible in the event of support requests. The data backup is organised by you as the customer and is an integral part of our Terms and Conditions.