On the home screen, click "Service maintenance" > "Service menu" or press the F11 function key to open the service menu:
Status report
Read "Status report" for further details.
Launch remote support
With the help of remote support, you can share your screen to the technical support team if necessary.
- Click "Launch remote support" to open the remote support program.
- In the next window, click "Show EULA…", "Show DPA…" and "Privacy policy" to read the respective texts.
- Select "I accept the EULA and the DPA."
- Click "Continue". In the next window, your ID and password will be displayed.
Info
In the service menu or in the menu on the home screen, click "Info". The following window opens:
1 The top section displays the product name and the version number currently in use.
2 Under "Dongle", information about the dongle in use is displayed.
3 Under "Serial", the dongle serial number is displayed. You will need this to log in at https://downloads.orgadata.myforterro.com, for example.
4 Under "Password", the dongle password that you need to log in at https://downloads.orgadata.myforterro.com is displayed.
5 Under "Products on dongle" the available program modules are displayed.
6 Under "Currently accessed products" the number of program modules currently in use is displayed.
7 Under "Program – Path" the program directories are displayed.
8 Under "Databases" the available system databases are displayed.
9 Under "System information", information about the operating system and hardware used is displayed.
10 Click "Licenses" to display the list of technologies and third-party software used in the program.
11 Click "Network" to display the data for the currently logged in users in the "Logged-on users" tab.
Click "Message to all users" to create a message to all logged-in users. The message will open as a new window immediately after sending.
12 Click "File Extensions" to list all the file extensions used by the program.